Last Updated: 1 October 2026
Highview Commercial Cleaning (“Highview Commercial Cleaning”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website, https://highviewcleaning.com.au/, contact us, or submit an enquiry or quote request through our website.
1. Personal Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Phone number
- Business or company name
- Information you provide in an enquiry or quote request
- Details about your cleaning requirements
- Any other information you voluntarily provide to us
We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.
2. How We Collect Your Information
We may collect personal information when you:
- Submit a contact or quote request form on our website
- Contact us by email or telephone
- Request information about our cleaning services
- Communicate with us regarding our services
- Browse or interact with our website
When you submit information through a website form, we use that information to respond to your enquiry and provide the services or information you have requested.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and quote requests
- Contact you regarding your enquiry
- Provide and manage our cleaning services
- Prepare quotations and proposals
- Communicate with you about our services
- Improve our website, services and customer experience
- Maintain business and administrative records
- Comply with applicable legal and regulatory requirements
We will only use your personal information for purposes that are reasonably necessary for our business activities or for purposes explained to you at the time of collection.
4. Information Submitted Through Forms
When you submit a form on our website, the information you provide may be sent to and stored by us or by service providers that help us operate our website and manage enquiries.
For example, information submitted through a quote form may be used by our team to contact you, understand your cleaning requirements and prepare a quotation.
Please do not submit sensitive or unnecessary personal information through our website forms unless we specifically request it.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate our website, communicate with customers, manage enquiries, provide services, or maintain our business systems.
Where appropriate, we take reasonable steps to ensure that third parties handling personal information do so securely and consistently with applicable privacy requirements.
We may also disclose information where required or authorised by law.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function properly, understand website usage and improve the user experience.
Third-party services, such as analytics, advertising or website functionality providers, may also use cookies or similar technologies depending on the services implemented on our website.
You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect website functionality.
7. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, or meet legal and regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
9. Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing an access or correction request.
10. Privacy Complaints
If you believe that we have mishandled your personal information or have not complied with applicable privacy requirements, please contact us using the details below.
We will review your complaint and take reasonable steps to investigate and respond to you.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
11. Overseas Disclosure
Some of the third-party technology or service providers used to operate our website or business may store or process information outside Australia.
Where this occurs, we take reasonable steps to manage personal information in accordance with applicable Australian privacy requirements.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or privacy practices.
The updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:
Highview Commercial Cleaning
Email: info@highviewcleaning.com.au
Phone: +61 485 900 243
Address: 172/45 Glenferrie Rd, Malvern VIC 3144, Australia
Website: https://highviewcleaning.com.au/
We aim to handle privacy enquiries and complaints in a timely and reasonable manner.