The 2025 Guide to Hiring the Right Commercial Cleaning Company

Do you feel that sub-par cleaning is holding your business back? An unclean and unhygienic workplace immediately creates an unprofessional impression of your business. Basic routine cleaning certainly does the daily job well, but when it comes to maintaining a clean, hygienic, and healthy office space, nothing can match the job done by professional commercial cleaners.

Choosing the right commercial cleaning company can make or break the environment at your workplace. Over the years, the cleaning team has become an invisible partner in your success, maintaining the professional and healthy environment that both your clients and team deserve.

Highview Cleaning is one of Melbourne’s commercial cleaning specialists, 100% reliable and committed to excellence. Our local expertise, combined with professional standards, ensures your workspace always makes the right impression. We ensure hygiene standards remain higher than ever and sustainability becomes a non-negotiable. This blog provides you with a comprehensive checklist for making the right choice in 2025.

1. What Are Your Business’s Cleaning Needs in 2025?

First things first. Start with a thorough assessment of your specific requirements. We understand that different businesses may have drastically different cleaning needs. It mainly depends on the industry they belong to.

While medical facilities require specialised disinfection protocols, commercial offices prioritise deep desk sanitisation and common area upkeep. On the other hand, retail spaces, due to heavy footfall daily, demand frequent floor maintenance and window cleaning.

Daily Cleaning vs. Weekly Cleaning

• Consider your industry standards and foot traffic to decide the frequency of cleaning schedules
• Remember that high-traffic areas like restrooms and reception areas require prompt daily attention
• Conference rooms and storage areas can be subject to weekly deep cleans

2. Is the Cleaning Company Properly Licensed and Insured?

Always remember that a company’s credentials speak volumes about the quality it provides through its work. We recommend that businesses never compromise on credentials, such as licenses and insurance documents, that ultimately ensure you’re associated with legitimate professionals and your business is safeguarded from potential damage.

The professional cleaning service provider you choose must carry –

• ABN and business licensing
• Workers’ compensation insurance
• Public liability insurance (minimum $10 million coverage)
• Relevant certifications like ISO 9001 or CM3 standards

3. Do They Offer Customised Commercial Cleaning Contracts?

Although most cleaning companies provide standard cleaning packages, we understand that generic packages rarely fit unique business needs. Whether you need specialised cleaning services or exclusive carpet cleaners, customisation of the required service will ensure that you pay only for what you want.

Here’s what you should look for in companies’ offerings –

• Flexible scheduling options
• Scalable service levels
• Add-on services like carpet cleaning, window washing, and deep sanitisation
• Seasonal adjustments for busy periods

4. What Type of Equipment and Eco-Friendly Products Do They Use?

As the modern business world demands that businesses play their eco-responsible role by adopting sustainable practices, you should specifically ask whether the cleaning company possesses green certifications and maintains product ingredient transparency.

Here’s what a quality commercial cleaning company in Melbourne should use –

• Non-toxic, low-allergen cleaning supplies
• HEPA-filtered vacuums play a crucial role in maintaining indoor air quality
• Energy-efficient equipment
• Microfiber cloths for cleaning to reduce the use of chemical-based products

5. How Are Their Staff Trained and Vetted?

As the cleaning team gets direct access to your workstations after business hours, you should confirm their trustworthiness, competency, and attention to detail. At Highview Cleaning, we maintain strict vetting processes, which will offer you peace of mind.

Here’s what to check before hiring a cleaning team –

• Police background verification reports for all staff
• Regular training updates on the latest techniques & products
• Uniforms & clear identification
• On-site supervision during initial schedules

6. Can They Provide Transparent Pricing and Detailed Quotes?

Most cleaning companies provide enquirers with vague estimates or quotes without any specific details. Beware of vague estimates, ask questions, and compare the available quotes carefully. Prioritise value over price. Always remember that when quality suffers, the cheapest option you choose becomes the costliest one.

Here’s what we offer in the quote, as a professional commercial cleaning services provider –

• Clear inclusions & exclusions
• No hidden charges
• Itemised cost breakdowns
• Discount structures based on cleaning frequency

7. What Do Reviews and Client Testimonials Say?

The modern world believes in first-hand customer experiences more than anything else. Social proof tells the real story. Genuine customer feedback reflects the quality, reliability, and responsiveness of the company.

Here’s what your research should cover –

• Before-and-after photos of commercial spaces
• Google reviews from verified businesses
• Case studies showing measurable results
• References from similar-sized companies in your industry

8. Are They Reliable with Scheduling and Communication?

As your business operations can’t wait for teams that aren’t dependable, it’s imperative to first check certain parameters for flexible scheduling around your business hours. Local transport limitations must also be considered.

Here are the essential reliability factors –

• After-hours schedules
• Emergency availability
• Back-up staff on sick days & holidays
• Digital reporting & feedback systems
• Consistent communication through a dedicated account manager

9. What Makes a Local Commercial Cleaning Company in Melbourne More Reliable?

Local providers offer distinct advantages –

• In-depth knowledge of Melbourne building codes and regulations
• Quick response times for emergency call-outs
• Understanding of local business culture and expectations
• Shorter travel times mean more time spent cleaning

When you choose a local commercial cleaning company in Melbourne, you get access to cleaning professionals who understand everything from the local waste disposal requirements to changing weather patterns influencing floor maintenance.